Restaurant Floor Manager at Team Ace

Restaurant Floor Manager at Team Ace



Company: Team Ace

Location: Nigeria

State: Lagos Jobs

Job type: Full-Time




TeamAce is recruiting suitably qualified candidates to fill the position below:

Job Title: Restaurant Floor Manager

Location: Lagos

Job brief

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. To be successful in this role, you’ll need management skills and experience in both front and back of the house.

We want you to know how to oversee the dining room, check-in with customers and balance seating capacity.

Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Requirements

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

Proven customer service experience as a manager

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Familiarity with restaurant management software, like OpenTable and PeachWorks

Strong leadership, motivational and people skills

Acute financial management skills

B.Sc in Business Administration; Hospitality Management or Culinary schooling is a plus

Application Closing Date
27th August, 2019.



How to Apply

Interested and qualified candidates should send their Application Letter and CV to:

 [email protected] using "Restaurant Floor Manager " as the subject of the mail.

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