Experience Officer (Ticketing & Service) Vacancy at God is Good Motors (GIGM)

Experience Officer (Ticketing & Service) Vacancy at God is Good Motors (GIGM)




God is Good Motors (GIGM) – Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel land-scape.

We are recruiting to fill the position below:

Job Title: Experience Officer (Ticketing & Service)
Location: Ikotun

Responsibilities

Book travel reservations at GIGM terminals to walk in guest

Change travel reservation for walk in guest using the online booking system

Create and maintain guest reservation records

Resolve service problem by clarifying the guest complaint via phone, email and in person

Forward booking/traveling reschedule request to the concerned unit

Serve guests by providing service information related to travelling schedule, fare and payment

Announce arrival and departure information using the public address system

Assist in guest luggage check in

Ensure customer complaints and emergency concerns are escalated to the appropriate quarters

Adhere to the company’s policy on guaranteed reservations and no-shows.

Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.

Promote the online booking, app downloads and other products and services of the company to customers

Requirements

Education: Degree (Must have completed NYSC)

Maximum of 28 years


How to Apply
Interested and qualified candidates should send their CV to: [email protected] with Role and Location as email Subject. Eg: Experience Officer (Ticketing & Service) – Ikotun

Application Deadline: 24th September, 2019

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