OTP Internet Technology (9 Credit) recruitment for a Customer Service Team Lead

OTP Internet Technology (9 Credit) recruitment for a Customer Service Team Lead




OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere.

We are recruiting to fill the position below:

 

 

Job Title: Customer Service Team Lead
Location: Lagos
Job Description

Manage the team of customer service representatives

Interview potential customer service representatives.

Ensure proper performance management of the customer service team

Develop Training and Development Plans

Handle escalated customer complaints

Provide guidance and feedback to customer service representatives

Quality assurance

Ensure adequate motivation of the customer service team

Important Skills:

Excellent leadership and communication skills

Tech Savvy

Creative thinking

Dependability

Clear communicator

Multi-tasking

Organised.

Customer focused

Expert product/service and job knowledge

Ability to deal with demanding customers and escalations

Specifications

First Degree in a related discipline with minimum Second Class Lower Division.

Must have proven work experience in all existing channels of customer service

Customer service certifications is a plus

Team Management Experience.

Candidates must reside in Lagos.

Must have an evidence of NYSC completion

Minimum Two years continuous experience in a customer service lead role in a related financial services/loan company

Must be experienced in the use of CRMs

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

 

Application Deadline 1st October, 2019

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