Customer Service Representative Job at Infostrategy Technology Limited

Customer Service Representative Job at Infostrategy Technology Limited




Infostrategy Technology Limited is an Information, Communication and Software Technology firm incorporated in Nigeria and the United Kingdom. We operate with a burning passion to transform the technological terrain of Africa by delivering value to clients through innovative and effective leverage of cutting-edge technology solutions.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Call Center)

Reference Code: IST/ABJ/014
Location: Abuja
Department: Customer Service
Reports to: Team Lead Customer Service

Summary

Under the supervision of the Team Lead, the Customer Service Representative is responsible for telemarketing, responding to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.

Job Requirements
Education Qualifications, Experience, Skills and Competencies:

First Degree in Communications or related field

Must have at least 3 years relevant experience in a call center

Ability to understand individual differences

Problem-solving and listening skills

Excellent Interpersonal skill

Team work.

Time management and Persuasion skills

Excellent verbal and written communication skill

Friendly disposition, charming character and amiable personality.

Must be available for a 24/7 Shift work schedule

Must be customer centric

Customer service telephony skills

Accurate comprehension, interpretation and capturing of information

Able to react effectively and calmly in emergencies.

Must be highly accurate and responds timely to calls

Able to maintain customer confidentiality.

Essential Duties and Responsibilities

Answering phones from customers professionally and responding to customer inquiries and complaints.

Researching required information using available resources.

Call prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies

Handling and resolving customer complaints

Providing customers with the organization’s service and product information.

Identifying, escalating priority issues and reporting to the high-level management.

Maintains safe and clean working environment by complying with procedures, rules, and regulations

Routing inbound calls to the appropriate resources.

Following up complicated customer calls where required.

Completing call notes and call reports as necessary and updating them in the CRM.

Obtaining and evaluating all relevant data to handle complaints and inquiries.

Recording details of comments, inquiries, complaints, and actions taken.

Escalating customer’s queries to appropriate units for prompt resolution.

Capturing customers’ details on the system.

Contributes to team effort by accomplishing related results as needed.

Other duties as assigned.

Deadline: 14th October, 2019.

How to Apply
Interested and qualified candidates should submit their updated CV to: [email protected] using the “Job title – Job code” as subject of the email.

Note: Only shortlisted candidates will be contacted.

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