Job at Food Concepts PLC for Area Manager (Restaurant Operations)

Job at Food Concepts PLC for Area Manager (Restaurant Operations)



Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

We are recruiting to fill the position below:

Job Title: Area Manager (Restaurant Operations)

Location: Lagos
Job type: Full-time

Skills, Competencies and Requirements
Functional Competencies/Requirements:

Good understanding of the Food Industry

Strong knowledge of preventative maintenance plan, electrical, engineering and kitchen equipments

An ability to maintain current knowledge of developments related to business matters of interest to maintenance, particularly legislation changes and developments as they affect the Food Industry

General Management Competencies/Requirements:

Strong Analytical, Communication and Problem solving skills

Strong People Management Skills

Strong Time Management & Multi-tasking skills

Ability to plan, schedule and coordinate effectively

Educational Qualifications/Experience:

Minimum of university degree ( a masters degree in Business Administration will be advantageous)

Possession of any of the listed technical qualification

Previous experience in a multi-site, Food and or Retail environment

Minimum of 7 years working experience

Desired Personal Attributes:

Integrity

Proactive self-starter

Results Orientation

Strategic Thought Process and Follow through

Assertiveness & tenacity

Strong cerebral capacity

Ability to work with all levels of management, build partnerships and teams

Highly organized and significant ability to multi-task effectively

Ability to cope with and work under pressure

Key Responsibilities
Strategy Development/Policy Development:

Financial  and Business planning for number of restaurants being managed

P & L management (achievement of sales and profit targets, projections)

Accountable for the development and co-ordinate an Annual Business Plan for each restaurant

Ensure that the business operates at the strategically accepted Gross Profit % level

Operations:

Ensure the smooth day to day operation of the Restaurants with the ultimate aim of improving service standards and achieving a consistently high level of customer satisfaction. This will involve administration of your RVF, OSC and other related tools

Hold regular staff planning meeting with Restaurant Manager(s)  in your area to devise recruitment plan

Complete competency reviews and development plans for management teams in your area

Identify potential in staff and managers and provide individuals with development training to maximize their skills

Carry out staff interviews and Induction Training with Restaurant Managers

Manage absence and disciplinary issues within the restaurant, seeking specialist assistance where required

Conduct management meetings

Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness

Manage Community projects

Respond to written customer complaints

Ensure front counter procedures are being used consistently

Sales Building:

Keep aware of local competition and develop plans to retain customers

Local restaurant Marketing analysis – liase with the Marketing department and Ops Manager on implementation of new ideas

Work with other local Restaurant Managers to develop local offers

Communicate and implement national and local promotions

Manage the implementation of local sales building programmes

How to Apply
Interested and qualified candidates should:

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