Customer Service Representative Job at Ofat Testimony Global

Ofat Testimony Global is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Description

Managing incoming calls and customer service inquiries

Identifying and assessing customers’ needs to achieve satisfaction

Requirements

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively.

Skills & Qualification:

Minimum requirement OND

Must portray good communication skills.

Responsibilities

Manage large amounts of incoming calls

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Deadline: 30th December, 2019.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] Using the “Job Title” as the subject of the mail

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