Job Recruitment at Zarone Techologies Limited

Zarone Techologies Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Management Technologist Consultant

Location: Lagos

Job Responsibilities

Researches and implements technological strategic solutions.

Accomplishes information technology staff results.

Plans, monitors, and appraises job results.

Coaches, counsels, and disciplines employees.

Initiates, coordinates, and enforces systems, policies, and procedures.

Maintains staff by recruiting, selecting, orienting, and training employees.

Maintains a safe and secure work environment.

Develops personal growth opportunities.

Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies.

Directs technological research by studying organization goals, strategies, practices, and user projects.

Completes projects by coordinating resources and timetables with user departments and data center.

Verifies application results by conducting system audits of technologies implemented.

Contributes to team efforts by accomplishing related results as needed.

Requirements

Bachelor’s or Master’s Degree in a Computer field

Two or more years of Management Consulting/IT work experience

Optional product or system certification.

Skills:

Technical management

Technical understanding

Analyzing information

Informing others

Staffing

Problem solving

Data center management

Developing budgets

Coordination

Strategic planning

Quality management.

 

Job Title: Customer Service Officer/Office Assistant

Location: Lagos

Job Responsibilities

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Contribute to team effort by accomplishing related results as needed

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/team sales targets and call handling quotas.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Compile reports on overall customer satisfaction

Handle changes in policies or renewals

Resolve customer complaints via phone, email, mail or social media

Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Multitask.

 

Job Title: Account Officer

Location: Lagos

Job Responsiblities

Craft new sales proposals and contract renewals

Schedule product demos

Contact customers via email or phone to answer queries or retrieve information about their account

Update internal databases (CRM) with account details

Perform back-office sales tasks to support Account Executives as needed

Research market trends and competition

Create reports on sales and marketing campaigns

Maintain digital and physical records of invoices and contracts

Address payment issues

Identify new revenue prospects

Requirements

Work experience as an Account Officer, Account Coordinator or similar role

Experience in customer service roles is a plus

Familiarity with Client Relationship Systems (CRM)

Good verbal and written communication skills

Time-management abilities

B.Sc in Marketing, Business Administration or relevant field.

Deadline: 22nd December, 2019.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only suitable candidates will be contacted

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