Operations Lead at FairMoney

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting:

Job Title: Operations Lead

Location: Lagos

Job Description

Lead the Operations team and build up efficient processes

Duties

Lead, coordinate, and monitor the operations team (customer service/loan recovery)

Drive operational improvement processes

Review and resolve escalations

Train and on-board new team joiners

Evaluate team member

Preferred Experience

More than 5 years of working experience in online customer service/ support center; at least 2 years in a team lead position

At least an undergraduate degree in a relevant field

Strong computer skill set and very good knowledge of common CRM softwares

Strong communicator and highest degree of reliability

Strong goal-driven mindset that goes beyond 9-5 job

Deadline: Not Specified

How to Apply: Interested and qualified candidates should Click Here to apply.

Recruitment Process

Phone Interview

Hard Skill Test

Face-to-face interview with GM

Face-to-face interview with Founder(s)

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