Call Center Agent at Workforce Group

Workforce Group – Our client, a leading Commercial Bank is currently recruiting suitable and qualified candidates for the position below:

Job Title: - Call Center Agent
Location: Lagos
Company: Foremost Commercial Bank

We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers. H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Responsibilities:
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to up sell products when they arise.

• HND/BSc. in any discipline.
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in local languages 
• Must be resident in Lagos.

• Attractive Basic pay
• Other Benefits: Pension plus HMO

To apply:

Kindly click on the link provided below

Deadline: Not stated

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