Female Customer Services Representative at Protege Management

Important!
Protégé Management - Our client, a reputable FMCG firm is currently recruiting suitably qualified candidate to fill the position below:

Job Title: Female Customer Services Representative

Location: Uyo
Department: Sales

Summary

We are looking to hire a Customer Service Representative to help customers with complaints and questions, give customers information about the organisation products, take orders, and process returns.
Job Description & Responsibilities

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Manage incoming calls
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/team sales targets and call handling quotas.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.
Resolve customer complaints via phone, email, mail or social media.
Use telephones to reach out to customers and verify account information.
Assist with placement of orders, refunds, or exchanges.
Utilize computer technology to handle high call volumes.
Work with sales & marketing manager to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.
Requirements and Qualifications

Proven customer service experience
B.Sc./HND in Business Administration, English, Linguistics, Communication or related field.
At least 5 years of experience from roles within customer services.
Active listening skills
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively.
Product Knowledge
Resolving Conflict
Patience
Positive Attitude
Attention to detail
People-oriented
Organizational skills
Ability to work under pressure
Computer Skills
Application Closing Date
28th January, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] copy [email protected] using the "Job title" as the subject of the email.

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