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January 16, 2020

IT Service Manager at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

Job TItle: IT Service Manager

Location: Lagos
Reporting To: Head, IT
Job Type:  Full Time

Role Purpose

Responsible for managing the IT services and ensuring all IT KPIs are met in line with ITIL standards. Certified in ITIL foundations v3 or 4 with acute understanding of all aspects of service management and ITIL.
Encompasses full knowledge required within the service management specialty area.
Typically develops process and procedure documentation that are implemented by self or team.
Functions independently with minimal oversight and direction. Provides professional guidance and leadership to peers.
Responsibilities

Develops relationships with external clients and organisations to assess their technology, support, and security needs
Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
Offers innovative solutions that meet clients’ needs while remaining cost effective
Manages projects by creating timelines, adhering to budgets, and assigning staff members
Establishes client and sales goals, and tracks progress and other metrics
Maintains relationships with technology, software, and security vendors
Manages and assesses the performance of staff members who specialise in support, sales, and installation
Identifies staffing needs and works with human resources colleagues to pursue the hiring process
Maintains familiarity with current and upcoming IT equipment, services, and other developments
Coordinates troubleshooting, support, and service for equipment and networks when necessary
Upholds a sense of customer service and measures client satisfaction
Measures operational effectiveness and provides reports to leadership on process compliance and operational activities.
Ensure all IT Services, processes and procedures conform to standard best practices
Minimum qualifications

Bachelor’s Degree in Information Technology or Computer Science or any other related field; or MBA in information Technology management or related areas.
5 to 8 years’ experience in IT Service Management
Experience with Customer Service, Management, Leadership, Staffing
Demonstrated V.3 ITIL foundations understanding.
Demonstrated experience in developing process documentation.
Demonstrated experience in developing reports and statistics using spreadsheet software.
Demonstrated ability to coordinate and facilitate operational meetings.
Demonstrated ability to develop workflow diagrams for service management areas
Technical Competencies:

Computing and User Support
Networking Administration
Server Administration
Disaster Recovery
Hardware Configuration
Application Support and Maintenance
Information Security
Expert understanding of each ITIL based
Service Support process (change mgt., problem management, incident management etc.)
Behavioral Competencies:

Communication and Interpersonal Relations
Supervisory/Managerial Skills
Problem Solving and Decision Making
Managing Resources
Business Focus
Keen attention to detail
Customer – centric.
Application Closing Date
29th January, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online
Related Jobs!  Customer Service / Admin Executive at FlexEdge Limited

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