User Experience Officer at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: User Experience Officer

Job ID: 68
Location: Lagos
Department: Retail Division
Function:  User Experience
Reporting to:  Team Lead, Customer Retention
Travel Frequency: N / A

Purpose of the Job

The User Experience Officer is responsible for providing feedback and participate in end user focus groups, readiness reviews, and other sessions as an advocate for customer requirements, customer features, troubleshooting support in collaboration with relevant teams
To deliver unparalleled customer experience to retail buying customers. The role will work collaboratively with product owners and managers to identify user issues, design solutions and develop working prototypes and build relationships across teams to promote collaboration and efficiency that will raise the bar for the user experience.
Expected Key Results

User Experience Management
Customer Satisfaction through Evaluation
User Experience 
Customer Insight through Stakeholder Management
Service Delivery & Performance Measurement
Team Work and Performance
Educational Qualifications & Functional Skills

Bachelor's Degree in Business Administration, Sales or related field (2.2/ Upper Credit Minimum)
Strong people management and engagement skills
Strong oral and written communication skills
Assertive and respectful personality who views any customer loss as an unacceptable occurrence
Process driven and organized, approaching problems in a systematic way
Highest ethical standards, integrity, authenticity, credibility, and character
Proven track record of surpassing objectives and delivering exceptional results
Great time management skills and with a self-starter attitude
Have an eye for details and the ability to adapt your writing style accordingly
Excellent telephone manners and great written communication skills at all levels that demonstrates empathy and understanding during calls and when appropriate
Ability to speak the language of Analytics & non-technical stakeholders
Stakeholder management: ability to interact seamlessly with C-suite employees
Demonstrate a clear understanding of the latest trends in customer experience
Understanding of the importance of good media communication for a large organization
A keen commercial awareness and the ability to rapidly identify issues and propose solution
Ability to build successful relationships at all levels
Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
Ability to gather and interpret data in an unbiased fashion
Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Have an entrepreneurial spirit
Ability to demonstrate a mature understanding of key business needs
Excellent documentation and PowerPoint presentation skills.
Good project and time management skills - Ability to work independently and manage one’s time.
Problem solving skills, attention to detail and interpersonal skills
History of career growth, consistently meeting and exceeding goals and increasing responsibilities
Knowledge of business and management principles involved in strategic planning and resource allocation
Work Experience:

Minimum of 3 years account management / customer success / sales experience required
Experience of working in a user experience capacity, ideally across both Business and Retail organisations
Experience using Customer-centric capabilities and delivery of programmes across multiple business
Experience working in a complex matrix environment is desirable
Good understanding of Customer Insight approaches and methods
Experience in Telecommunications industry will be an added advantage
Experience in similar roles within IT or Hospitality environment, preferably both
Extensive experience working strategically with a large customer base within the business intelligence and analytics space
Experience of managing effective customer consultation including using social media tools in business
Other Requirements:

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Nimble Learning
Ensures Accountability
Develops Talent
Drives Engagement
Drives Vision & Purpose
Excellent Decision Quality.
Application Closing Date
31st March, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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