Merchant Support Specialist at Arca Payments Company Limited

Arca Payments Company Limited was founded in 2016, with a clear vision to become Africa’s premier payment services platform, fostering Financial inclusion and innovation & actively shaping the future of Financial Services, throughout the region.

We are recruiting to fill the position below:

Job Title: Merchant Support Specialist

Location: Head Office. Lagos

Description

As a Merchant Support Specialist, you will play a pivotal role in supporting the Business Development team with sales and technical competence.
Responsibilities

The focus will be to deliver compelling products and services to our clients’ customers using metrics, creativity, agility, resourcefulness, and grit.
Assist in the development of devices, Merchant Support and training materials to address identified areas for improvement.
To identify and onboard client /merchant partners across all the categories on our platform
Aggressively hunt and ensure the targets are met at the end of every month
Establish and nurture relationships with new and existing clients / merchants, ensure growth within every account entitled
Conduct client KYC, understanding client profiles and sales process effectively to navigate through the hierarchy of large/small clients
Ability to closely work with clients’ and internal teams to customize proposals/deliverables as per requirement
To submit weekly and monthly performance reports on requested intervals
Own and resolve merchant issues end to end via email and telephone
Educational Qualifications

Minimum of OND / HND or Bachelor’s degree in relevant field
Sales and Marketing background with Technical skills a plus
Experience:

Aggressive sales professional with 1-2 years of sales experience, preferably from FMCG, Retail, Banking, E commerce, Payments background
A proven track record of meeting and exceeding sales goals/targets as well as managing sales
Proficiency in MS applications and MS Excel, Pivot tables and reports
Excellent negotiation and communication skills with ability to share timely and appropriate information with teams and cross functional partners
Good analytical ability having experience managing P & L of clients
Should be a self-starter with strong ownership spirit.
Application Closing Date
Not Specified.

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How to Apply
Interested and qualified candidates should:
Click here to apply online

Updated: March 26, 2020 — 10:02 am